QUESTIONS & ANSWERS
1. FOR FIRST-TIME CUSTOMERS: START WITH THE STARTER KIT (4-PACK) FOR THE BEST EXPERIENCE!
We understand that many of our new customers are discovering our brand through recent marketing efforts. If you're new to Natural Paw or ORI, starting with the Starter Kit (4-pack) is essential for the best experience with our tofu cat litter system. Here's why: Complete Setup: The Starter Kit ensures you have enough litter to properly fill your box and get the full benefit of the system from day one. Starting Fresh: If you're starting with a new, empty litter box, a 1-pack refill bag won't provide enough litter to set up your box properly. While the 4.5lb refill bags are great for monthly top-ups, they're not suitable for first-time users who need to fill a fresh box. No Worries About Running Out: The Starter Kit is designed specifically for new users, ensuring you're fully stocked from the start and avoiding disappointment. Convenient & Space-Saving: The 4-pack is compact, easy to store, and provides everything you need without the need for bulky tubs of litter. Important note: The Starter Kit (4-pack) is designed for: ORI: Litter for automatic self-cleaning boxes. NP: Litter for traditional litter boxes. Starting with the Starter Kit ensures a smoother, more satisfying experience for you and your cat. If you have any questions or need assistance, our customer support team is here to help!
How do I save 20% on my first order and 10% on all future orders?
Autoship! Our autoship feature is a simple three-step process and will give you 20% off on your first order and 10% off on future orders. Step 1: click on "account" to create an account with Natural Paw Step 2: go to the "shop" tab and click on the box that says "autoship" Step 3: select your favorite scent of tofu cat litter as well as the delivery cadence (monthly, bi-monthly...) The 20% discount will be automatically applied at checkout so you're all set!
What can I expect when my litter arrives?
Please check out the Natural Paw YouTube channel to learn about how to integrate tofu cat litter into your existing litter. We recommend slowly introducing tofu cat litter to your feline friend. Since tofu cat litter is plant based, many cats don't know what to think at first (is this food? a toy?). Replacing the existing litter with 1/3 tofu litter on the first day and integrating more and more tofu litter over a 7-10 day period will allow the cat to get used to Natural Paw. Natural Paw uses pelletized cat litter with pellets that are between 2mm and 3mm wide and about 1 inch long. You should keep the litter box between 2-5 inches high (yes it's not as much litter needed in your litter box compared to traditional litter!). That is because our litter is five times more absorbent than traditional clay litter. You should also expect Natural Paw to be septic-safe and flushable! No more late-night trips to the dumpster. When you open your bag of tofu litter you should not see any dust-cloud when pouring into the litter box, which you normally see with clay litter - tofu litter is 99% dust-free! Lastly, Natural Paw tofu litter is lightweight and therefore a much smaller package than clay litter. Our 4.5 pound bags of litter measure 8" long, 8" wide and 3" deep. This small footprint helps keep shipping costs low and allows for easy handling. Each bag comes with a convenient handle for lifting and pouring.